Maintenance & Support Service
Your website pro in the background —
Your website pro in the background —
reliable, responsive, transparent
We take care of it — so you can focus on your core business.
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What we offer
Our maintenance and support services
Technical updates
Regular updates of CMS, plugins, and PHP version — for stability, compatibility, and security.
Automatic backups
Daily or weekly backups of your website — securely stored and restorable at any time.
Security monitoring
Proactive monitoring for vulnerabilities, malware, and unauthorized access — around the clock.
Content maintenance
Fast implementation of content changes, new pages, and image updates — without waiting.
Performance monitoring
Continuous monitoring of load times, uptime, and Core Web Vitals for optimal performance.
Dedicated contact
A fixed contact who knows your website — reachable by email, phone, or ticket system.
Our process
How we work
01
Onboarding
We analyze your website, gain access, and fully document the current technical state.
02
Set up monitoring
Installation of monitoring tools for uptime, performance, and security — under surveillance from day one.
03
Ongoing support
Monthly updates, regular backups, fast response to requests, and proactive optimizations.
04
Monthly report
Transparent monthly report with all measures taken, performance data, and recommendations.
Professional website maintenance for worry-free operation
Your website is online around the clock and needs continuous care. Auerswald Agency handles complete technical support for your website — from security updates and performance monitoring to backup management. You focus on your core business while we keep your website running optimally.
An unmaintained website is a serious security and business risk. Outdated CMS versions, unupdated plugins, and missing backups are the most common entry points for hacker attacks and data loss. Performance also suffers: unoptimized systems get slower, lose Google rankings, and deter visitors. Professional website maintenance is not an optional service but an essential part of your digital business operations.
Auerswald Agency maintenance packages are transparent, flexible, and tailored to businesses in Frankfurt, Cologne, Alicante, and nationwide online. You receive monthly reports on all measures taken, performance metrics, and improvement recommendations. With a dedicated contact who knows your website inside out, you are well prepared for technical challenges.
Security through regular updates
Regular CMS updates, plugin updates, and PHP version upgrades are the most effective protection against security vulnerabilities. We test all updates on a staging environment before deployment to avoid conflicts. Additionally, we proactively monitor your website for malware, unknown access attempts, and vulnerabilities in the software used.
Performance monitoring and optimization
We continuously monitor load times, uptime, and Core Web Vitals of your website. When performance degrades, we respond immediately and analyze the cause — whether server issues, oversized image files, or inefficient code. Regular performance optimizations ensure your website stays fast, stable, and Google-friendly.
Backup strategy and recovery
Automatic daily backups of your website are securely stored in the cloud and restorable at any time. In an emergency — whether after a hacker attack, failed update, or server error — we restore your website quickly and completely. Our disaster recovery strategy minimizes downtime and reliably protects your valuable data.
Your personal contact
At Auerswald Agency, you do not get anonymous support tickets but a dedicated contact who knows your website precisely. Reachable by email, phone, or ticket system — with clearly defined response times (SLA). We resolve critical issues within four hours; routine requests within one to two business days. Reliable service for Frankfurt, Cologne, and online.
FAQ
Frequently asked questions
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01 How much does a website maintenance package cost?
Our website maintenance packages start at €99/month for basic support (updates, backups, monitoring). More comprehensive packages with content support, performance optimization, and priority support start at €249/month. We are happy to create a custom quote for your specific requirements — free and without obligation.
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02 What does monthly website maintenance include?
Monthly website maintenance includes CMS and plugin updates, security scans, automatic backups, performance monitoring, uptime monitoring, and a detailed status report. Depending on the package, content changes, SEO monitoring, and proactive optimization measures are added. You always have full transparency on all work performed.
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03 How quickly do you respond to issues?
We resolve critical issues such as website downtime or security breaches within 4 hours on business days. For urgent cases, we also offer 24/7 emergency support. Routine requests and minor changes are handled within 1–2 business days. Our SLA guarantee applies to all clients in Frankfurt, Cologne, and online.
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04 Can you also maintain websites from other agencies?
Yes, we also maintain websites built by other agencies or freelancers. We start with a technical audit, gain access to hosting and CMS, and fully document the current state. Regardless of the system used — WordPress, TYPO3, Shopify, or custom development — we find the right support solution for you.
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05 Does maintenance also include content updates?
Yes, depending on the maintenance package, monthly content changes are included — such as updating text, images, prices, or news posts. Larger content projects like new subpages or landing pages are quoted separately. Our monthly report documents all changes made for full transparency.